This qualification is an entry level qualification designed to provide you with the skills and knowledge needed to fill a variety of credit related roles across a range of industry sectors. Successful completion of this qualification also meets the minimum education standard for non-mortgage responsible managers and credit representatives as outlined ASIC RG206.

Course Delivery

  • Study by Distance Learning (correspondence study with hard copy of course material express mailed), $1,745
  • Study by Online Learning (no hard copy course material), $1,445
  • RPL (Recognition of Prior Learning, ie. experience of 2 years plus in a credit-related role), $595 (application form below)

Study options provide for 12 months to complete the 12 units within this course but you can complete as quickly or as slowly as you wish within this timeframe.  

The course has been developed for:

  1. Those currently working for a mortgage manager, bank, credit union, building society, leasing company or similar in an admin or back office role and who are seeking to formalise or advance their skills; or
  2. Those seeking to find employment as a Credit Officer, Collection Officer, Loans Officer, Credit Team Leader or Salesperson involved in leasing or credit; or
  3. Those outside or new to the credit industry who are considering entering the finance or credit industry in an administrative or possible sales capacity.

Course Outline

This comprehensive course  has 12 units (9 core units and 3 elective units).  The core units cover as follows:

  • FNSCRD401 - Assess credit applications - How to assess and verify information provided in credit applications, establish credit terms and limits, and notify customers of credit application outcomes.
  • FNSCRD402 - Establish and maintain appropriate securitisation - How to determine and implement appropriate security options in relation to individual customers to protect the organisation against loss and exposure.
  • FNSCRD403 - Manage and recover bad and doubtful debts - Correctly identify outstanding debts, negotiate with customers and ascertain means of recovery using recovery actions in line with relevant credit policy.
  • FNSCRD404 - Utilise the legal process to recover outstanding debt - Correctly initiate and complete the legal process relating to the recovery of outstanding debt when briefing legal practitioners.
  • FNSCRD405 - Manage overdue customer accounts - Correctly initiate and complete the management of customer accounts which have outstanding payments.
  • FNSCUS402 - Resolve disputes - Investigate, negotiate and resolve disputes between financial services customers and organisations.
  • FNSINC401 - Apply principles of professional practice to work in the financial services industry - Identify industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements.
  • FNSORG401 - Conduct individual work within a compliance framework - Assist in maintaining organisational and individual compliance while carrying out duties.
  • FNSRSK401 - Implement risk management strategies - Interpret an organisation's financial risk management strategies in terms of own work and effectively use risk mitigation and elimination techniques and tools.


Trainees have 12 months in which to complete their course but the structure of the course is such that the course can be completed as quickly or as slowly as a trainee prefers within this time.  Those with some experience will complete more quickly than those without.

More Information

Please refer to the Fact Sheet for further information and pricing regarding this course.

CENTRELINK ASSISTANCE - NFI's Certificate IV courses have been approved for Centrelink Student related assistance. Generally trainees are required to enrol in and undertake a course on a full-time basis and make satisfactory progress toward completing their course. Student's who wish to study part-time should contact Centrelink to determine eligibility for assistance. Click here for information on what Government financial assistance may be available to you.

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