NFI are committed to providing quality training and education for our students and are proactive in seeking, and giving, feedback on learning options and assessment results. In the event of any dissatisfaction with results students are able to access the process for appeal as per NFI's Complaints and Appeals Policy and Procedure.

For Academic Appeals or any Dispute Resolution requirement, discussions with the allocated trainer/assessor or our Operations Manager are always recommended as the first step towards solving any issues.  However you are welcome to call 1300 765 400 or email  support@financeinstitute.com.au.  You can provide feedback on the situation directly to The National Finance Institute via email using  this support@financeinstitute.com.au email.

If a complaint is received, NFI will manage all complaints and appeals fairly and equitably.  We will make every effort to resolve your concern as expeditiously as possible. We will respond within seven (7) business days, advise of progress and the final status of the concern that is, the when and how we expect the matter to be resolved.

Disputes that are not resolved by The National Finance Institute, to your satisfaction, will be referred to an independent party within fourteen (14) days of receiving your concern in writing. The independent party will be authorised to hear and resolve the matter.

NFI encourages parties to approach the complaint or appeal with an open mind and to resolve problems through discussion and conciliation. Where a complaint or appeal cannot be resolved through discussion and conciliation, NFI acknowledges the need for an appropriate external, and independent person, to mediate between the parties. The parties will be given the opportunity to formally present their case to the independent person.

NFI personnel are available for advice and further details at any time during business hours.  Please share your concern with one of our Managers in the first instance by phoning 1300765400.

The terms and conditions on this website include this academic appeals and complaint procedure and it applies to any affected third party organisation such as Broker Training / Walker and Miller Training Services.