The National Finance Institute understands how important it is to protect your personal information.
The National Finance Institute is bound by, and committed to supporting, the Australian Privacy Principles (APP). The information set out below is largely a summary of our obligations under the APP.
Who is The National Finance Institute?
The National Finance Institute is an organisation that provides training and related services to the finance industry. We process and assess information in relation to the provision of professional training services. We may also market other products of interest or benefit to the finance industry.
When we refer to personal information we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
In some circumstances we are required to collect identifiers, for example, credit card details. We will not use or disclose this information other than when required to do so by law or, when consented to by you. The National Finance Institute does not use tax file numbers, Medicare numbers, pension numbers, or any other government identifier to identify an individual.
Why we collect your personal information
We collect and receive personal information from our clients, students or other business referrers in order to conduct our business, including conducting training courses and marketing consultancy. From time to time we may offer other products and services. Our ability to provide you with professional training services is dependent upon us obtaining certain personal information about you, which may include name and address, date of birth, current employment details, employment history, referees, special training requirements, phone numbers, email address, postal address, credit card details and banking details.Many of the details we request are retained as a compulsory part of compliance with the education industry.
To enable us to maintain a successful business relationship with you, we may disclose your personal information with other organisations that provide products and services used or marketed by us. The types of organisations to which we are likely to disclose information about you include other training providers, referees or lawyers.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information only directly from you. This may be received in person, via email, over the telephone, via facsimile, by post or any other means deemed appropriate.
To whom will we disclose your personal information?
Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to.
Prior to disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that the organisation has a commitment to protecting your personal information at least equal to our commitment.
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office.
In the event that we propose to sell our business we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.
ASQA and NCVER
The primary purpose in collecting information is to fulfil NFIs business commitments to trainees and the Department of Education, Training & Employment and ASQA. Under the Data Provision Requirements 2012, NFI is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information (including the personal information contained on within your enrolment information and your training activity data may be used or disclosed by NFI for statistical, regulatory and research purposes. NFI may need to disclose your personal information for these purposes to third parties, including: School if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship; Employer if you are enrolled in training paid by your employer; Commonwealth and State or Territory government departments and authorised agencies; NCVER; Organisations conducting student surveys; and Researchers.
Personal information disclosed to NCVER may be used or disclosed for the following purposes: Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts; Facilitating statistics and research relating to education, including surveys; understanding how the VET market operates, for policy, workforce planning and consumer information; and administering VET, including program administration, regulation, monitoring and evaluation. You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVERs website at www.ncver.edu.au).
From time to time we may use your personal information to provide you with current information about training services or marketing products, special offers you may find of interest, charges to our organisation, or new products or services being offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephone or by writing or emailing us. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
Access to your personal information
You may request access to any of the personal information we hold about you at any time. Individuals may request access to their personal information that is held by us, by writing to the Privacy Officer, as detailed at the conclusion of this document.
Under certain circumstances, we may not be able to provide access. Such circumstances include where:
- it would have an unreasonable impact on the privacy of other individuals;
- the information relates to legal proceedings with the individual;
- the information would reveal a commercially sensitive decision-making process; or
- we are prevented by law from disclosing the information, or providing access would prejudice certain investigations.
We may charge a fee to cover our costs in accessing personal information. Individuals will be advised at the time of request of any such fee.
Denied access to personal information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.
An explanation will be provided to you, if we deny you access to your personal information we hold.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about course times and content.
Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defence of a legal claim. Sensitive information is information relating to your racial or ethnic origin, disabilities, political persuasion, membership in a professional association or trade union, criminal record, or health.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Contact The Privacy Officer
- Privacy Officer: Peter Heinrich
PO Box 1354
Capalaba Business Centre Qld 4157
Telephone: 1300 765 400
Facsimile: (07) 3822 6003